FAQs
FAQ: Returns & Exchanges
Q: How long does it take to process a refund?
A: Refunds are processed within 5–8 business days after we receive your returned item.
Q: What is the window for returns or exchanges?
A: We offer a 30-day return or exchange policy starting from the delivery date.
Q: What if I received a damaged, defective, or wrong item?
A: For all regions, we cover return or exchange shipping costs. Exchanges are reshipped for free.
Q: What if I want to return or exchange for non-quality issues (e.g., style, size)?
A: If you request a return or exchange for personal reasons including style dissatisfaction or improper sizing, you shall bear all international shipping expenses and customs clearance fees for sending goods back to our designated warehouses (US / Europe / China), and all freight shall be prepaid.
Q: What condition must returned items be in?
A: Items must be unused, with original packaging (including dust bag, gift box, and tags), and all tags must be attached. No scratches, stains, or modifications.
Q: What is the warranty period?
A: We offer a 12-month warranty covering free repairs for product defects, including shipping. For non-defects, customers pay round-trip shipping.