At Elunelle Studio, we strive to deliver dependable product quality and considerate after-sales assistance.

Please note that after-sales terms differ by purchase channel. You may find detailed rules in the sections below.

1. Returns & Exchanges

Online Website Orders

• Online website orders are eligible for after-sales service within 30 days of delivery.

• We strive to respond to all after-sales inquiries within 24 hours. Refunds are processed within 5-8 business days after we receive the returned item.

• Online website orders: Please contact Elunelle Studio Customer Service.

• For customers in other countries or regions, return shipping arrangements may vary, and customers may be required to bear the corresponding return shipping costs.

2. Return Conditions

To be eligible for after-sales service, items must:

• Be in original, unused condition

• Have all tags attached and intact

• Include original packaging, accessories, and any promotional items (if applicable)

• Remain in resalable condition

• Kindly reminder: For a full refund, please return the complimentary charm with your item. If the charm is not included, its value may be deducted from your refund. Thank you for understanding.

For store purchases, a valid proof of purchase or receipt is required.

3. Global Warranty

• Warranty Period: 12 months from the date of purchase

• Applicable to both online website orders and store purchases

During the warranty period, Elunelle Studio provides repair support for eligible after-sales cases.

Warranty Requests

• Online website orders: Please contact Elunelle Studio Customer Service.

Repair Timeline

Due to international shipping and repair scheduling, repairs typically require 3-6 months to complete. Delays may occur due to customs clearance and international logistics fluctuations.

4. Additional Notes

• All after-sales services are subject to review and confirmation by Elunelle Studio.

• Elunelle Studio reserves the right of final interpretation within the scope of applicable laws.